Shipping policy
Shipping Rates
Shipping Damages
We do our best to ensure that your package arrives safely. However, due to the fragile nature of wood products, items may occasionally be damaged in transit. If your order arrives damaged, please email orders@coconene.com within 48 hours of receiving the package. Include the following information in your email:
- your name
- order number
- photo of the damaged product
- photo of the shipping box that the order was packed in
Lost Packages
As a small business, we are unable to cover the costs of lost or stolen packages. Please contact your mail carrier to file a claim if your package is lost or stolen. We apologize for any inconvenience.
If you have any questions or want to check on the status of your order, you can reach out to us at orders@coconene.com We're happy to assist!